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Support & FAQ

FAQ

Premium is a value-added service working on 360 Total Security instead of a totally new product. Therefore, you don’t have to download and install another application for Premium. Premium and non-Premium share the same installer of 360 Total Security.

To use Premium in 360 Total Security:

  1. Download and install 360 Total Security.

  2. Go to 360 Store .

  3. Click BUY NOW in Premium section and complete the payment process.

  4. Enter the key you receive to your 360 account. Refer to “How to add my license key?”

  5. Log in to 360 Total Security with your 360 account.

  6. You will be asked if you would like to add the device to the current account.

  7. Click Add.

  8. Enjoy Premium service.

Try the following ways to find the possible reason and solve it:

The key contains 25 characters like this:
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

View license key information in your email:

If you purchase Premium from our online store, you should receive your key information in the email address you entered during purchase. Try the following ways to find this email:

  • Check the spam folder.
  • Try searching the email for the word “360”.
  • If you have multiple email addresses, check the address that you provided when you bought Premium online.

View license key information on web:

  1. Go to Order History .
  2. Log in with the email you entered during purchase.
  3. Find your key information next to the product logo.

Automatically register:

  1. After payment is successful, you’ll see two options about key register:

    • Register key now (to your current account or email entered during purchase)
    • Register to another account
  2. Follow the instruction and you will be required to log in or sign up.

  3. The key will be registered to the account you choose automatically.

    If your key was not registered automatically, you can try to do it manually.

Manually register on web:

  1. Go to License Register .
  2. Enter your 25-character key into the field.
  3. Click Register button.

Manually register in 360 Total Security:

  1. Open 360 Total Security and log in with your 360 account.
  2. Select Premium tab.
  3. Click Enter an existing license key .
  4. Enter your 25-character key into the field.
  5. Click Register .

If you see key error message when you enter the key, try the following ways to solve it:

You can have up to 3 devices registered to each key.

To add devices:

  1. Open 360 Total Security on PC or tablet you would like to register to.

  2. Log in with your 360 account.

  3. You will be asked if you would like to add the device to the current account.

  4. Click Add .

  1. Go to Manage my license .
  2. Click Renew to the right of the license key.
  3. Complete the payment process.
  4. The expiration date will be extended automatically.

Category

Service client

support@360overseas.com

Office

Building 2, 6 Haoyuan, Jiuxianqiao Road, Chaoyang District, Beijing, P.R.C. 100015