Help for Premium

If you see an error message when you sign in to your account, try the following ways to solve it:

• If you have never applied for a 360 account before, please click on “Create account” to create one.
• Check if you enter correct email and password. If you forget your password, go to Forgot password to reset it.
• Check your VPN or Proxy status which may affect the connection to our servers, or contact your ISP to check if the hostname “premium.360totalsecurity.com” can be resolved.

Check if you have added the device to your 360 Account.

To add devices:

1. Open 360 Total Security on PC or tablet you would like to Log in to.
2. Log in with your 360 Account.

3. In most cases, if you log into 360 Total Security program with a valid license key for the first time, Premium will be enabled on this device automatically. If you are asked “Would you like to add this device?”, click OK.

Open 360 Total Security. Click “Register license key” in drop-down list and enter the license key sent by email. Premium is supposed to be enabled on this PC. You can manage your licenses and devices by signing in to your 360 account.

If you see an error message when you enter the key, try the following ways to solve it:

• Check if you have entered the correct 25 characters. Try to copy or type it again.
• If you have multiple 360 Accounts, check if you have added this key to another 360 Account.
• Check if the limit to the amount of license keys in an account has been reached.

The key contains 25 characters like this:

XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

View license key information in your email:

If you purchase Premium from our online store, you should receive your key information in the email address you entered during purchase. Try the following ways to find this email:

• Check the spam folder.
• Try searching the email for the word “Cleverbridge” or "Allsoft".
• If you have multiple email addresses, check the address that you provided when you bought Premium online.

View license key information on web:

1. Go to Order History.
2. Log in with the email you entered during purchase.
3. Find your key information next to the product logo.

Open 360 Total Security. Click “Register license key” in drop-down list and enter the license key sent by email.

The license key you got from 360 Total Security Windows version cannot be used on 360 Security mobile version. If you want to use premium on android, you can download 360security by http://www.360securityapps.com/en-us , and buy Premium from the mobile app.

Refund service within 30 days of purchase.

How to find the license key