支援與常見問題

方法一：登入 Premium 帳戶完成裝置綁定

1. 在要綁定的 PC 或平板電腦上開啟 360 Total Security。
2. 使用 360 Premium 帳戶登入。

3. 出現「是否新增此裝置？」提示時，按一下 確定。
4. 如果沒有出現提示，按一下 新增 手動綁定裝置。
5. 如果購買了 3 台或 5 台裝置的授權金鑰，可以在個人中心用相同方式綁定其他裝置。

方法二：輸入授權金鑰完成裝置綁定

1. 在設定中按一下 註冊授權金鑰。
2. 輸入授權金鑰完成綁定。

裝置綁定失敗的常見原因

• 一個授權金鑰只能綁定一個帳戶，請確認登入的是正確帳戶。
• 輸入的授權金鑰無效，請檢查輸入內容。
• 授權金鑰已過期，請查看金鑰有效期限並完成續期。
• 可綁定的裝置數量有限。可以在個人中心移除未使用裝置，或購買新的授權金鑰。

如果遇到問題，請聯絡 support@360safe.com。

Remove added devices and bind new devices

Note: Device removal and new device binding operations can only be done on the personal center page.

1. Sign in to the 360 security center page.
2. Select the Licenses tab.
3. Expand the drop-down list in the Devices section.
4. Click the Delete button on the right side of the device name you want to remove.
5. After deletion, the prompt "Do you want to add the device to your current account" will appear at the top of the page. Click Add to bind your new device.

View or remove registered devices via web page

1. Open the 360 Account page and log in with your Premium account.
2. Navigate to Manage.
3. In the Active license section, click Remove on the right of the target device you wish to delete.

You can go to the personal center to view your account benefits, where your purchased membership benefits and expiration date will be clearly displayed.

Where can I view license key, validity period and renewal information?

You can check all related data in the legacy personal center, including your license key, validity period and renewal details.

1. Click the account avatar icon to enter the legacy personal center page.
2. Switch to the License tab to check your license key, validity period and renewal information.

1. 在備份中還原並按照下圖檢查：

2. 請將驅動程式更新記錄透過電子郵件寄至 support@360Safe.com 供我們分析。記錄位於 C:\Users\username\AppData\Roaming\360DrvMgr

Premium 服務支援哪些產品與作業系統？

支援的產品： 360 Total Security（Windows 版本） 360 Total Security Essential（Windows 版本）

不同裝置的購買說明

1. 對於 Windows XP / Windows 7 / Windows 8，或不相容於 Windows 10/11 x86 的裝置： 我們為這些裝置提供舊版付款管道。
   俄羅斯地區商店：https://www.360totalsecurity.com/ru/store
   英文地區商店：https://www.360totalsecurity.com/en/store

2. 對於其他裝置： 可以透過官方網站或產品用戶端正常購買 Premium 服務。

Premium is a built-in value-added service of 360 Total Security. Free and Premium users share the same installation package, no extra app download needed.

Activation Steps:

1. Download and install 360 Total Security.
2. Click "Upgrade Now" or Premium promotion entry to purchase.
3. Purchase inside the client: After payment, your 360 account will pop up automatically, membership binds directly to your login email with no license key required.
4. Purchase from legacy stores (https://www.360totalsecurity.com/ru/store/ https://www.360totalsecurity.com/en/store/): We will send a license key to your email. Open the drop-down menu, click Register License Key, enter the key and complete activation.

5. Log in your 360 account, your membership will be bound to this account.
6. A success prompt means activation is done.

Troubleshooting (Ads remain / Premium features unavailable after purchase)

• Verify you have logged into your 360 account. Reference: How to log in to 360 account in 360 Total Security.
• Verify your membership/license is activated. Reference: How to add my license key.
• Verify your device is bound to the account. Reference: How to add devices.
• Confirm you have the latest software version installed.
• Check that your membership/license has not expired. Reference: How to extend the expiration date.

授權金鑰包含 25 個字元：

XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

在電子郵件中查看授權金鑰資訊：

如果你在我們的線上商店購買 Premium，「360」會將授權金鑰寄送到購買時填寫的電子郵件地址。尋找郵件的方法：

• 如果有多個電子郵件地址，請檢查購買 Premium 時使用的信箱。
• 在郵件中搜尋「360」。
• 檢查垃圾郵件資料夾。

Manually register on web:

1. Go to Register.
2. Enter your 25-character key into the field. Refer to "Where can I find my license key after purchase?".
3. Click Register button.

If you see key error message when you enter the key, try the following ways to solve it:

• Check if you have entered the correct 25 characters. Try to copy or type it again.
• If you have multiple 360 accounts, check if you have added this key to another 360 account.