Support & FAQ

Create an account in 360 Total Security:

1. Open 360 Total Security.
2. Open 360 account.

3. Enter your email and a password.
4. Click Next .
5. We will send you a verification link via email. Check your email to click Verify My Email button.
6. You’ll see a success message.

Create an account on web:

1. Go to [Sign up].
2. Enter your email and a password.
3. Click Sign up.
4. We will send you a verification link via email. Check your email to click Verify My Email button.
5. You’ll see a success message.

Log in to your account on web:

Select Log in with email. Enter your email address and password. Click Log in.

If you can't log into your 360 account, try the following troubleshooting steps to identify and resolve the issue:

• Verify your network connection.
• Confirm you have entered the correct account credentials. Refer to "How to reset password?"

If you forgot your password:

1. Go to Forgot password page.
2. Enter the email address you used to register your account.
3. We will send a verification code email to your inbox for identity verification. Input the verification code in the designated box and click Verify.
4. A success prompt will appear afterward.

If you remember your current password and want to update it:

1. Navigate to the Security page.
2. Click Change password.
3. Enter the email address bound to your account.
4. We will send a verification code email to your inbox for identity verification. Input the verification code in the designated box and click Verify.
5. A success prompt will appear afterward.

Deleting the account will remove your profile, license key and all other data associated with it. If you still want to delete your account, we can process the request for you. Please send the following information to support@360safe.com using the email address you registered your 360 account with:

• Reason for account deletion

360 Central is a web-based console for business admin to deploy 360 Total Security Business and manage target devices. To get 360 Total Security Business, the admin needs to create a Central account first.

Create a Central account:

1. Go to Sign up.
2. Enter your email, and a password.
3. Click Sign up.
4. Verify account. We will send you a verification link via email. Check your email to click Verify My Email button.
5. You’ll see a success message.

Log in to your Central account:

1. Go to Log in.
2. Enter your email and password.
3. Click Log in.

No, you have to create a Central account, and vice versa. Central account is independent from personal account.