Support & FAQ


360 Central is a web-based console for business admin to deploy 360 Total Security Business and manage target devices. To get 360 Total Security Business, the admin needs to create a Central account first .

Create a Central account:

  1. Go to Sign up .
  2. Enter your email, and a password.
  3. Click Sign up .
  4. Verify account. We will send you a verification link via email. Check your email to click Verify My Email button.
  5. You’ll see a success message.

Log in to your Central account:

  1. Go to Log in .
  2. Enter your email and password.
  3. Click Log in .

No, you have to create a Central account, and vice versa. Central account is independent from personal account.

  1. Log in to your 360 Central account. Refer to “How to create/log in to Central account” .
  2. Select Device tab.
  3. After purchase, you’ll get an exclusive link and installer.
  4. Sent the link/installer to your target users.
  5. Run the installer on target devices.
  6. Click Install and follow the steps to install 360 Total Security Business.
  7. 360 Total Security Business will be automatically authorized when connected to Internet.

If the problem persists, please contact the admin.

  • c0000018 Network issue. Please check your network connection.
  • c0010011 Invalid installer. Please confirm if the name of your installer is correct.
  • c000001a License issue. Please check if you have valid license.
  • c0010002 Background service issue. Please try again later, if the problem persists, please report it to us.





Building 2, 6 Haoyuan, Jiuxianqiao Road, Chaoyang District, Beijing, P.R.C. 100015