支持与常见问题

方法一：登录 Premium 账户完成设备绑定

1. 在要绑定的 PC 或平板电脑上打开 360 Total Security。
2. 使用 360 Premium 账户登录。

3. 出现“是否添加此设备？”提示时，点击 确定。
4. 如果没有出现提示，点击 添加 手动绑定设备。
5. 如果购买了 3 台或 5 台设备的许可证密钥，可在个人中心用相同方式绑定其他设备。

方法二：输入许可证密钥完成设备绑定

1. 在设置中点击 注册许可证密钥。
2. 输入许可证密钥完成绑定。

设备绑定失败的常见原因

• 一个许可证密钥只能绑定一个账户，请确认登录的是正确账户。
• 输入的许可证密钥无效，请检查输入内容。
• 许可证密钥已过期，请查看密钥有效期并完成续期。
• 可绑定的设备数量有限。可以在个人中心移除未使用设备，或购买新的许可证密钥。

如果遇到问题，请联系 support@360safe.com。

Remove added devices and bind new devices

Note: Device removal and new device binding operations can only be done on the personal center page.

1. Sign in to the 360 security center page.
2. Select the Licenses tab.
3. Expand the drop-down list in the Devices section.
4. Click the Delete button on the right side of the device name you want to remove.
5. After deletion, the prompt "Do you want to add the device to your current account" will appear at the top of the page. Click Add to bind your new device.

View or remove registered devices via web page

1. Open the 360 Account page and log in with your Premium account.
2. Navigate to Manage.
3. In the Active license section, click Remove on the right of the target device you wish to delete.

You can go to the personal center to view your account benefits, where your purchased membership benefits and expiration date will be clearly displayed.

Where can I view license key, validity period and renewal information?

You can check all related data in the legacy personal center, including your license key, validity period and renewal details.

1. Click the account avatar icon to enter the legacy personal center page.
2. Switch to the License tab to check your license key, validity period and renewal information.

1. 在备份中恢复并按照下图检查：

2. 请将驱动更新日志通过电子邮件发送至 support@360Safe.com 供我们分析。日志位于 C:\Users\username\AppData\Roaming\360DrvMgr

Premium 服务支持哪些产品和操作系统？

支持的产品： 360 Total Security（Windows 版本） 360 Total Security Essential（Windows 版本）

不同设备的购买说明

1. 对于 Windows XP / Windows 7 / Windows 8，或不兼容 Windows 10/11 x86 的设备： 我们为这些设备提供旧版支付渠道。
   俄罗斯地区商店：https://www.360totalsecurity.com/ru/store
   英语地区商店：https://www.360totalsecurity.com/en/store

2. 对于其他设备： 可以通过官方网站或产品客户端正常购买 Premium 服务。

Premium is a built-in value-added service of 360 Total Security. Free and Premium users share the same installation package, no extra app download needed.

Activation Steps:

1. Download and install 360 Total Security.
2. Click "Upgrade Now" or Premium promotion entry to purchase.
3. Purchase inside the client: After payment, your 360 account will pop up automatically, membership binds directly to your login email with no license key required.
4. Purchase from legacy stores (https://www.360totalsecurity.com/ru/store/ https://www.360totalsecurity.com/en/store/): We will send a license key to your email. Open the drop-down menu, click Register License Key, enter the key and complete activation.

5. Log in your 360 account, your membership will be bound to this account.
6. A success prompt means activation is done.

Troubleshooting (Ads remain / Premium features unavailable after purchase)

• Verify you have logged into your 360 account. Reference: How to log in to 360 account in 360 Total Security.
• Verify your membership/license is activated. Reference: How to add my license key.
• Verify your device is bound to the account. Reference: How to add devices.
• Confirm you have the latest software version installed.
• Check that your membership/license has not expired. Reference: How to extend the expiration date.

许可证密钥包含 25 个字符：

XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

在电子邮件中查看许可证密钥信息：

如果你在我们的在线商店购买了 Premium，"360" 会将许可证密钥发送到购买时填写的邮箱。查找邮件的方法：

• 如果有多个邮箱，请检查购买 Premium 时填写的邮箱。
• 在邮箱中搜索“360”。
• 检查垃圾邮件文件夹。

Manually register on web:

1. Go to Register.
2. Enter your 25-character key into the field. Refer to "Where can I find my license key after purchase?".
3. Click Register button.

If you see key error message when you enter the key, try the following ways to solve it:

• Check if you have entered the correct 25 characters. Try to copy or type it again.
• If you have multiple 360 accounts, check if you have added this key to another 360 account.