Support & FAQ


  • First click the Start button, then click on Control Panel and then on Programs and Features
  • Find 360 Total Security, double click on the entry and follow the uninstall procedure
  • Or follow the steps listed here: How to Uninstall 360 Total Security

We will provide updates once a day.

  • 360 Total Security is our flagship product that provides an all-in-one solution. It not only protects users from computer viruses and Trojans, but also speeds up and cleans up computers.
  • 360 Internet Security is our first international product that provides antivirus features with a simple and intuitive user interface.
  • 360 Total Security Essential is the successor product to 360 Internet Security. It aims to provide users with essential PC protection.
  1. Right-click on the tray icon.
  2. Select Download Manager
  3. Select the settings icon (configuration icon)

You may add particular files you trust to the Trust List. 360 Total Security will then not scan and detect these files.

You may also send the particular files or installer to us.

Please compress the files and email them to or visit the following web page and submit the samples:

  • Solution 1 Check the router's default username and password (generally on the back of the router), use the password to enter login.
  • Solution 2 Reset Router Password to Factory Settings
  • Note: If you reset the device, the device will return to factory defaults, you will lose all your settings.
    • Step 1 Turn off the router.
    • Step 2 Press and hold the reset button on the rear panel with a pin, then turn on the router. (Do not release the reset button when you turn on the router and Please keep holding the button for about 6~10 seconds after turning on the router).
    • Step 3 Release the reset button and wait for the device to reboot.
  • If both of them do not work, please contact your router supplier.

Qihoo 360 monetizes its user base through online advertisements and other value-added services.

Learn more about why 360 Total Security is FREE.

Customer Support


Building 2, 6 Haoyuan, Jiuxianqiao Road, Chaoyang District, Beijing, P.R.C. 100015